Patrianna hiring Head of B2B Account Management in Gibraltar, Gibraltar | LinkedIn (2024)

We are looking for exceptional, smart talent striving to be number one. Motivated and capable of scaling up business functions at pace through domain expertise and a desire to continuously improve and grow with the company.

We’re looking for a Head of B2B Account Management. This is a great opportunity for an ambitious and driven candidate to join a fast-growing business, delivering great products across international markets and the US.

The Head of B2B Account Management will play a pivotal role in managing and nurturing key client relationships within our B2B segment, focusing on clients in the online gaming and casino industry. This role demands a seasoned professional with a proven track record in B2B account management, particularly in the realm of SaaS platforms. The successful candidate will demonstrate exceptional communication skills, strategic thinking, and a deep understanding of the online gaming and casino landscape.

Responsibilities:

• Serve as the primary point of contact for key B2B clients, fostering strong relationships and acting as a trusted advisor.
• Collaborate cross-functionally with commercial teams, product development, and operations teams to ensure alignment and deliver exceptional service to clients, that ensures revenue growth.
• Understand client needs and industry trends to identify opportunities for upselling, cross-selling, and product enhancements.
• Maintain and execute effective planning to maximize client retention and satisfaction
• Proactively address client concerns and challenges, providing timely solutions and maintaining a high level of client satisfaction.
• Monitor and analyze key account metrics and performance indicators to track progress and identify areas for improvement.
• Establish and lead a team of account managers, providing mentorship, guidance, and support to ensure their success and professional growth.
• Establish clear performance expectations and goals for the account management team, regularly reviewing their performance and providing feedback to drive continuous improvement.
• Stay updated on market developments, competitor activities, and regulatory changes affecting the online gaming and casino industry.

Requirements:

• Bachelor's degree in business, marketing, or a related field (Master's degree preferred).
• Significant experience in B2B account management, preferably within online gaming
• Proven track record of successfully managing and growing client accounts, particularly in the online gaming and casino sector.
• Deep understanding of SaaS platforms and their applications in the B2B context.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities, with the capacity to translate data into actionable insights.
• Proficiency in technology concepts and terminology, with the ability to effectively communicate with technical teams and understand client needs in a tech-driven environment.
• Ability to thrive in a fast-paced, dynamic environment and effectively prioritize competing demands.
• Demonstrated leadership skills, with experience leading and mentoring a team of account managers.
• Familiarity with regulatory requirements and compliance standards relevant to the online gaming and casino industry is a plus.

This position offers an exciting opportunity to lead a high-performing team and drive growth within a dynamic and rapidly evolving industry. If you have a passion for building strong client relationships and a deep understanding of the B2B SaaS landscape, we'd love to hear from you. Apply now to join our team and be part of our journey toward continued success!

Benefits:

• Highly competitive salary, based on experience and capabilities
• 25 days annual leave + bank holidays
• Private Healthcare
• Regular team social events
• Summer and winter global gathering
• Plus the opportunity to join a fast-growing business where the sky's the limit.